Customer Support


Questions? Fill in the form below to contact us. We will get back to you as soon as possible!

*


*


*


*



Need a Quote?

Wanting to get a free quote on a PC New Again service? Please click here.


F.A.Q.

What is the common turn around time?
The average shipping time for sending the prepaid box to your home, shipping back to us, and shipping back to your is usually 6-18 days. Labor usually takes 1-2 days, unless extra parts are needed. If you need a faster shipping time, please contact us for pricing.



How much does an average repair cost?
Our flat rate pricing includes shipping and labor/diagnosis. If your computer is only having software issues, there will be no additional charges required. If extra hardware is needed, a quote will be emailed to you for your consideration. These charges can either be accepted and your computer repaired, or denied and your computer will be mailed back to you. Hardware charges vary widely on computer model, part needed, and parts availability. RAM and Hard Drive prices fluctuate widely, so it is difficult to assess prices until the service is requested.



Is my computer repairable?
We can repair computers with liquid damage, physical damage, and more! If you would like to get a quote on major damage, please contact us through our quotes link above.



Is is worth repairing/upgrading my computer?
Most computers can be upgraded to be as fast, if not faster, than many computers sold today. In most cases, it is more economical to upgrade your current PC versus purchasing a new one. When upgrading your current PC, you also keep all of your data, installed applications, and settings. However, if we determine your computer is not worth repairing, we will suggest suitable replacement models and transfer data to the new computer.